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Customer Care Executive

BPO / Customer Care

₹12500 - 16600/month


Location
Location
Sikar, Rajasthan
Experience
Experience Required
1 - 2 Years
Education
Education Required
Graduation
Gender
Gender
Any

Salary
₹12500 - 16600/month

Job Type
Job Type : Full time
Shift
Day Shift icon
Day Shift
Days of Work
Working Days
6 Days/week
Work Hours
Working Hours
9 Hours/day

Other Requirements
Other Requirements
Aadhaar Card
Aadhaar Card
Bank Proof
Bank Proof
Bike
Bike
DL
DL
Education Proof
Education Proof
PAN Card
PAN Card


Job Description
Job Description
This is a unique opportunity to work in the areas of Customer experience as well as Sales. The role exists: • To create excellence in every customer moment & win them over as “friends for life”. • Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes. • Deliver defect free resolutions with speed and honesty AND explore life enriching experiences to GROW products and services for our friends and their families Deliverables (key responsibilities) Customer Service • Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution Generate Sales leads • Responsible for driving sales for various Plans, Plan upgrades & Products including APP, WYNK, TV etc. for new & existing customers. • Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store o