Make or Receive inbound calls from the existing clie fromnts or prospective
clients as per business expectations
- Ensure complete and correct information is transferred to the customer
on every call
- Should handle the customers confidently and assertively
- Ensure 100% customer satisfaction on all the calls handled and improve
the overall CSAT
- Should be fine with rotational week offs as per the process requirement.
- Should be fine with all the shifts as per the company requirement.
- Ensure minimum login hours are met
- Meet the basic process metrics management like Attendance,
Sale/Collections/Conversion, talk time, break time, Login hrs, Productive
Time on system, ACHT, C-SAT scores, Call quality scores, Sales/Collection
Score, Product test scores etc. as defined for his level.
- Reporting basic escalation to supervisor.