Technical Support Engineer

Technical Support


Job description

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.

Responsibilities
Reproduce customer environment and run tests
Manage and address electronic tickets efficiently
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware
Understand the concern of the client
Provide the solution to the customer to best of the satisfaction
Dealing with the technical issues


Responsibilities Of Candidates Includes:

• Solving Technical Problems & Complaints
• Supporting The Client For Google Cloud Services And G Suite
• Responsible For Post Sales Client Satisfaction