The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
Responsibilities Reproduce customer environment and run tests Manage and address electronic tickets efficiently Liaise between sales team, customer success team, and customers to properly address customer problems Troubleshoot and configure software and hardware Understand the concern of the client Provide the solution to the customer to best of the satisfaction Dealing with the technical issues
Responsibilities Of Candidates Includes:
• Solving Technical Problems & Complaints • Supporting The Client For Google Cloud Services And G Suite • Responsible For Post Sales Client Satisfaction
2+ years' of technical support experience Customer service oriented Strong written and verbal and troubleshooting skills