· Handle Inbound and Outbound calling for customer service.
· Identify and assess customers’ needs to achieve satisfaction.
· Build sustainable relationships and trust with customer accounts through open and interactive
· Provide accurate, valid, and complete information by using the right methods/tools.
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits
· Conduct follow-ups to ensure complete resolution of issues.
· Keep records of customer interactions and process customer accounts.
· Follow communication procedures, guidelines, and policies.
· Take the extra mile to engage customers.