Customer Care Executive
BPO / Customer Care
₹20000 - 25000/month
Recruiting India
Verified Employer
Location
Sector 16 Noida, Noida, Uttar Pradesh
Experience Required
2 - 3 Years
Education Required
Graduation
Gender
both
₹20000 - 25000/month
Incentives
Fuel Allowance
Phone Allowance
Job Type : Full time
Shift
Day / Night
Days of Work
6 Days/week
Skills Required
Customer care
Advanced English
General Knowledge
Intermediate English
Tele Sales
Time Management
Job Skills
Teamwork
English Level-1
Managing Stress
Goal Setting
Increase work confidence
Negotiation Skills
Customer Service
Problem Solving
Other Requirements
Aadhaar Card
Bank Proof
Education Proof
PAN Card
Job Description
Customer Support Executive Responsibilities:
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
A bachelor’s degree in administration or a related field.
A minimum of 3 years experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
A bachelor’s degree in administration or a related field.
A minimum of 3 years experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.