Contact Centre Operations, Customer support, Inbound and Outbound calls to US based candidates to screen them for client's hiring requirements. Recording outcome of the call-in tool, this is not core recruitment process this involves voice support both inbound and outbound.
Make outbound calls to the candidate and motivate them to complete job applications.
Schedule/reschedule the first day of work for the employees and share necessary information.
Review the application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidate’s queries.
Respond to candidate’s queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be an added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction