Customer Care Executive

The role of the Store CSE is to address customer queries, requests and complaints pertaining to Post or Pre Paid connections and specific to: Billing, Roaming, VAS, Prepaid, Data, Handsets, C&C, and anything/everything related to Vodafone Idea and its products. He/She needs to be customer centric with good communication & listening skills with flair to upsell/cross sell, generate reference from interactions. Have knowledge on operating system. He/She needs to have professional approach in every interaction with customers, must be polite, proactively and drive customer experience by providing first time correct resolution to the customer. Educate and transform customer behavior through digital