Responsibilities and Duties
Communicating key parameters like details of interest rate and processing fee charges, due date, repayment amount, penalty amounts, mode of repayment etc to the loan customers
Detailing transaction related details like available payment modes, how to make payments through these modes
Resolving customer queries related to loan disbursal, loan repayments etc
Required Experience, Skills and Qualifications
Any full time UG degree
Calling experience is a big plus
Strong verbal and written communication skills
-Helping in building the next generation financial platform that’s providing financial access to the millions of mobile users of India using alternative credit assessment aided by data science and machine learning.
-Working with one of the smartest teams in the fin-tech space.
Job Type: Full-time
Support and interact with customers on a variety of channels such as phone, email, and
ensure that all valid customer concerns are being dealt with priority.
● Minimum 1 year of call center background experience with voice and non-voice