Customer Care (Chat Process)
BPO / Customer Care
₹15000 - 20000/month
Poonamn IT Consultant Services
Verified Employer
Location
Marathahalli, Bengaluru, Karnataka
Experience Required
Fresher
Education Required
Graduation
Gender
both
₹15000 - 20000/month
Incentives
Job Type : Full time
Shift
Day Shift
Days of Work
6 Days/week
Skills Required
Advanced English
Tele Sales
Basic English
Guess the Missing letters
Intermediate English
Job Skills
English Level-1
Other Requirements
Aadhaar Card
Job Description
Customer Service (Chat & Inbound)
The primary job of a customer service representative as the first point of contact is to
address customer issues and resolve them in a timely and efficient manner on both Voice and
Non voice platforms.
Support and interact with customers on a variety of channels such as phone, email, and
ensure that all valid customer concerns are being dealt with priority.
● Minimum 1 year of call center background experience with voice and non-voice
process
● Open to BCP as per business requirement
● Good verbal and written communication
● Language preferred for verbal communication Hindi, Kannada, English and other south
Indian languages is an added advantage.
● Basic knowledge of Excel
● Maintaining a positive, empathetic, and professional attitude toward customers always
● Responding promptly to customer inquiries.
● Communicating with customers through various channels. (CHAT EMAIL & CALLS)
● Acknowledging and resolving customer complaints.
● Knowing our products inside and out so that you can answer questions.
● Processing orders, forms, applications, and requests.
● Keeping records of customer interactions, transactions, comments, and complaints.
The primary job of a customer service representative as the first point of contact is to
address customer issues and resolve them in a timely and efficient manner on both Voice and
Non voice platforms.
Support and interact with customers on a variety of channels such as phone, email, and
ensure that all valid customer concerns are being dealt with priority.
● Minimum 1 year of call center background experience with voice and non-voice
process
● Open to BCP as per business requirement
● Good verbal and written communication
● Language preferred for verbal communication Hindi, Kannada, English and other south
Indian languages is an added advantage.
● Basic knowledge of Excel
● Maintaining a positive, empathetic, and professional attitude toward customers always
● Responding promptly to customer inquiries.
● Communicating with customers through various channels. (CHAT EMAIL & CALLS)
● Acknowledging and resolving customer complaints.
● Knowing our products inside and out so that you can answer questions.
● Processing orders, forms, applications, and requests.
● Keeping records of customer interactions, transactions, comments, and complaints.