Customer Care (Chat Process)

Responsibilities and Duties
● Communicating key parameters like details of interest rate and processing fee charges, due date, repayment amount, penalty amounts, mode of repayment etc to the loan customers
● Detailing transaction related details like available payment modes, how to make payments through these modes
● Resolving customer queries related to loan disbursal, loan repayments etc

Required Experience, Skills and Qualifications
● Any full time UG degree
● Calling experience is a big plus
● Strong verbal and written communication skills

Benefits
-Helping in building the next generation financial platform that’s providing financial access to the millions of mobile users of India using alternative credit assessment aided by data science and machine learning.
-Working with one of the smartest teams in the fin-tech space.
Job Type: Full-time