We are looking for candidates joining us as Desktop Support Engineer in Chennai. The salary for the role would range from 18000 to 25000.
Resolve all the calls escalated by the L1 .
Provide a detailed RCA analysis for all the critical calls with solution engineering details
To do repeat call analysis and provide permanent solutions.
Build site specific knowledgebase and SOP documentations
To ensure all the desktops and laptops are covered with Latest Anti-Virus DAT & relevant security patches
as per security guidelines
Ensure all the desktop Mapping with Inventory is up to date and no deviations in the naming conventions.
To update relevant documents whenever a change is observed, follow with the Change control process.
Participation in IT/Infosec audit related activities which will be as per audit standards
Being alert on severity calls and providing accurate information as per the defined templates.