Telecalling Team Leader
BPO / Customer Care
₹15000 - 20000/month
Rising Sun Business Solutions
Verified Employer
Location
Karkhana, Hyderabad, Telangana
Experience Required
Fresher
Education Required
Graduation
Gender
both
₹15000 - 20000/month
Incentives
Job Type : Full time
Shift
Day Shift
Days of Work
6 Days/week
Other Requirements
Aadhaar Card
Job Description
Responsibilities: Team Management II Performance Improvement II Customer Satisfaction
• Lead a team of telecalling/customer service agents and executives
• Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results
• Resolve customer complaints and follow-up to check if an action has been taken
• Identify customers’ needs and wants, clarifying information whenever possible
• Gain comprehensive product knowledge to enhance team performance
• Create a supportive environment for the team to excel in
• Lead a team of telecalling/customer service agents and executives
• Regularly evaluate team performance, identify gaps and plan training to improve performance and achieve desired results
• Resolve customer complaints and follow-up to check if an action has been taken
• Identify customers’ needs and wants, clarifying information whenever possible
• Gain comprehensive product knowledge to enhance team performance
• Create a supportive environment for the team to excel in