Telecalling Team Leader
BPO / Customer Care
₹20000 - 25000/month
Santa Events & Exhibitions Pvt. Ltd.
Verified Employer
Location
Delhi, Delhi
Experience Required
2 - 6 Years
Education Required
Graduation
Gender
both
₹20000 - 25000/month
Incentives
Phone Allowance
Job Type : Full time
Shift
Day Shift
Days of Work
6 Days/week
Skills Required
Advanced English
Intermediate English
Tele Sales
Time Management
Job Skills
Teamwork
Managing Stress
Professional Words
Other Requirements
Aadhaar Card
Bank Proof
Education Proof
PAN Card
Job Description
Required skills
- Good at problem solving
- Good at organizing and multitasking
- Able to explain technical problems in simple terms
- Good Team Player & motivator
- Dedicated to continually update knowledge
- Clear understanding of employer’s systems, portal & CRM
- In depth knowledge of the basic network infrastructure
RESPONSIBILITIES
- Performance monitoring on AHT, Login hours, Quality.
- Identify defaults on Business critical Accuracy and help the agent achieve them.
- Coach the agents on product and process gaps.
- Highlight the unacceptable behaviors and report to the actionable team.
- Maintain performance reports of the team.
- Part of the calibration sessions with stake holders.
- Auditing the Escalation calls and resolving the queue between the TAT allotted.
- Call disposition reports were audited on the regular basis and published to the team along with feedback.
- Creation of Daily reports.
- Good at problem solving
- Good at organizing and multitasking
- Able to explain technical problems in simple terms
- Good Team Player & motivator
- Dedicated to continually update knowledge
- Clear understanding of employer’s systems, portal & CRM
- In depth knowledge of the basic network infrastructure
RESPONSIBILITIES
- Performance monitoring on AHT, Login hours, Quality.
- Identify defaults on Business critical Accuracy and help the agent achieve them.
- Coach the agents on product and process gaps.
- Highlight the unacceptable behaviors and report to the actionable team.
- Maintain performance reports of the team.
- Part of the calibration sessions with stake holders.
- Auditing the Escalation calls and resolving the queue between the TAT allotted.
- Call disposition reports were audited on the regular basis and published to the team along with feedback.
- Creation of Daily reports.