Customer Relationship Officer

We are looking for candidates joining us as Customer Relationship Officer in Delhi.
Sales Planning & Operations • Work with Sales Manager (Direct) - ABHFL and plan sales operations for achieving targets (including cross-sell), considering competitive forces and local trends • Scan the local market and competitive offerings on a periodic basis to adapt sales efforts accordingly • Provide data for and compile periodic MIS reports for disbursements, NPAs, target achievement, etc. Customer Acquisition/ Engagement
• Work on assigned and identified prospects list for client relationship origination and maintenance activities, interacting with ground-level client stakeholders
• Understand and communicate understanding of product characteristics and benefits to end customers effectively in order to enhance effectiveness of sales efforts
• Attend to customer complaints effectively, escalating critical cases to Sales Manager (Direct) - ABHFL as required Operational Effectiveness • Execute operations efficiently across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections) • Ensure adequate focus on different distribution channels, working with Manager for interfacing with senior stakeholders/ complex cases • Implement prescribed processes and best practices to enhance operational effectiveness, productivity and sales performance
Self-Development & Internal Stakeholder Management
• Attend relevant technical and behavioral trainings/ seminars and work on self-development initiatives
• Coordinate with internal stakeholders for smooth operations and alignment towards achievement of targets
Portfolio & Risk Management • Work with the Risk, Operations and Sales Governance team members to ensure adherence to risk management and control mechanisms • Ensure compliant sales operations and sound risk management in day-to-day operations
• Compile and ensure systematic, accurate MIS on NPAs and credit trends, providing inputs on factors impacting portfolio quality