This role requires coordination and multi-tasking skills to advise and dispatch technicians and engineering teams, who then resolve enterprise-wide technical issues. Candidates will provide eyes on glass monitoring of the network infrastructure and will investigate, verify, report, communicate and escalate any issues. Strong technical writing skills are required to author communications that are sent out to the NIH user community and NIH leadership about outages, upgrades, IT challenges, etc. Candidates will also work with the technical teams to write up outage summaries and lessons learned reports for senior management to understand the impact to the NIH community and corrections to avoid future occurrences.
• Job Location- Chennai
• Education required- B.tech from electronics only
• Experience- 0- 3years
• Required skills- Good communication & written skills. Technical BPO only.
• For BPO or Experienced candidates we can offer upto 25k.
• For B.tech from electronics fresher with excellent communication ,we are ready to offer them upto 21k in hand.