Customer Care Executive
BPO / Customer Care
₹15000 - 30000/month
Ims
Verified Employer
Location
Chennai, Tamil Nadu
Experience Required
0 - 4 Years
Education Required
Graduation
Gender
both
₹15000 - 30000/month
Incentives
Job Type : Full time
Shift
Night Shift
Days of Work
5 Days/week
Skills Required
Customer care
Advanced English
Other Requirements
Aadhaar Card
Job Description
I am currently hiring for the US based BPO Industry
Designation - CCE (Voice Support)
Process - Outbound Process
Working Days - 5 days working culture
off's - Saturday and Sunday
Salary Slab - 15k CTC to 30k CTC
Shifts - NIGHT shifts only (8 pm to 5 am),(7 pm to 4 am),(9 pm to 6 am),(6 pm to 3 am)
Facility - Only DROP Facility is available (NOT Pickup)
Responsibilities:
1. Call US Record keeping offices of Providers and other businesses for facilitation of record
retrieval
2. Conduct Research on accuracy and sufficiency of information for target offices
3. Create accurate, professional notes about the progress of the case
4. Interact with other stakeholders in the ecosystem to derive/share information about cases
5. Look for process improvement opportunities while performing the role and contribute in
improving the process on a continuous basis
Successful candidate must have:-
1. Strong work ethic, discipline and attention to details.
2. Strong spoken and written communication skills
3. Ability to work in US shifts
4. US Healthcare voice background is a definite advantage, but not a must have
5. Track record of and willingness to work in a role for at least 18 months
Job Location: Chennai
Please note that this is a work from office only position.
Interview pattern:-
*HR Round - Virtual on video call
*Ops Round - Virtual on video call
*Assessment test and documentation (in the office)
Designation - CCE (Voice Support)
Process - Outbound Process
Working Days - 5 days working culture
off's - Saturday and Sunday
Salary Slab - 15k CTC to 30k CTC
Shifts - NIGHT shifts only (8 pm to 5 am),(7 pm to 4 am),(9 pm to 6 am),(6 pm to 3 am)
Facility - Only DROP Facility is available (NOT Pickup)
Responsibilities:
1. Call US Record keeping offices of Providers and other businesses for facilitation of record
retrieval
2. Conduct Research on accuracy and sufficiency of information for target offices
3. Create accurate, professional notes about the progress of the case
4. Interact with other stakeholders in the ecosystem to derive/share information about cases
5. Look for process improvement opportunities while performing the role and contribute in
improving the process on a continuous basis
Successful candidate must have:-
1. Strong work ethic, discipline and attention to details.
2. Strong spoken and written communication skills
3. Ability to work in US shifts
4. US Healthcare voice background is a definite advantage, but not a must have
5. Track record of and willingness to work in a role for at least 18 months
Job Location: Chennai
Please note that this is a work from office only position.
Interview pattern:-
*HR Round - Virtual on video call
*Ops Round - Virtual on video call
*Assessment test and documentation (in the office)