We are looking for candidates joining us as Customer Care (Chat Process) in Bengaluru. The salary for the role would range from 15000 to 23000.
Customer Service (Chat & Inbound)
The primary job of a customer service representative as the first point of contact is to
address customer issues and resolve them in a timely and efficient manner on both Voice and
Non voice platforms.
Support and interact with customers on a variety of channels such as phone, email, and
ensure that all valid customer concerns are being dealt with priority.
● Good verbal and written communication
● Language preferred for verbal communication Hindi, Kannada, English and other south
Indian languages is an added advantage.
● Basic knowledge of Excel
● Maintaining a positive, empathetic, and professional attitude toward customers always
● Responding promptly to customer inquiries.
● Communicating with customers through various channels. (CHAT EMAIL & CALLS)