Job Title: Service Officer
The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.
• Responsible for making outbound calls and regular follow up on leads assigned.
• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
• Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
• Explaining the product features in detail and how to use the packages.
• Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
• Address all the issues / grievances of customers and provide the right customer experience.
• Capture the insights from customer interactions and share it with the internal team.
• Strictly adhere to the process requirements
Skill and Competencies required:
• Business Knowledge Process Knowledge
• Product Knowledge
• Customer Orientation
• Language skills – English / Regional language
• Telemarketing / Selling Skills
• Basic computer skills – MS Excel, Word
• Values – Integrity / Honesty / Respect
• Communication – Oral & Written skills / Listening
• Executive Presence
• Business / Telephone Etiquette
• Influencing Skills
• Self-driven / Initiative
• Ability to manage stress
• Willingness to learn
Education and Experience:
• Graduate in any stream / Awaiting final year result
• Minimum of 0 – 4 years’ experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain
Salary and Benefits
• Fixed Salary Rs. 11000 to 15000 PM
• Incentive Rs. 36000/- to Rs.60000/- per annum
• Statutory Benefits viz. PF, ESI, Bonus, Gratuity, Leave all provided
• Opportunities to learn and grow with the Company
Role: Telecalling /Telemarketing Executive
Industry Type: Internet, Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type: Full Time, Permanent
Role Category: Voice
Education: Any Graduate in any Specialization
Hr Monisha- 7871101885