Tips to Land a Customer Care Job in Mumbai
If you’re the type of person who likes engaging with people, has strong communication skills and finds satisfaction in helping others overcome challenges, customer care or customer service might just be your calling. Here are some tips on how to land a customer care job in Mumbai.
Look for the right customer service position.
Customer service is a diverse field. You will need to figure out which customer service position suits you best.
For example, do you want to work with Indian customers, or are you interested in working with international clients? Do you want to talk to customers, or would you rather serve them over chat? Would you prefer working in a non-technical business vertical, or do you have the skills to offer customers technical support?
Answering these questions will help you choose the right customer service position.
Create a professional resume
Your resume is your chance to make a great first impression, so make the most of it. Here are some pointers to help you create an above-average resume.
- Always accompany your resume with a cover letter. A cover letter is a brief introduction of who you are and a summary of your work experience in 250–400 words.
- Customer service is all about communication skills, problem-solving skills, listening skills and being a team player. Showcase those skills on your resume.
- If you’re a fresher, try to showcase instances of skills you have acquired. For example, if you were a part of the debate or writing team in college, it shows you have strong communication skills.
Prepare for the interview
Interviews for customer care jobs allow hirers to figure out if you have strong communication skills, how you can think on your feet and how you would handle conflicts in a professional environment.
You may be asked to speak about a topic to judge your communication skills, role-play different situations like selling a product or handling an irate customer to judge how you think on your feet and answer pop culture quizzes to judge your awareness of current happenings. Hirers may also test your typing speed.
Prepare thoroughly and attend interviews with an open mind. You may not ace the first one, but you’ll definitely know what to expect in your next interview.
Research your potential employer
As a part of your interview preparation, research the company, their main business verticals, how long they’ve been around and more to get a fair idea of the kind of customers you will interact with as a part of your job.
You could also connect with some of your potential colleagues on professional networking sites like LinkedIn, interact with them and learn more about the nature of the work and the company’s work culture.
Websites like Glassdoor can also give you an insight into what present and past employees feel about working with the company.
Acquire the skill sets necessary for the job
Some skills required to be a great customer care professional take a lot of unlearning and relearning. Being an active listener is a key skill in customer care. Assertive communication, empathy, conflict resolution and business etiquette are some of the other skills you will need to learn. Get a head start on acquiring these skills to improve your chances of landing the job.
It’s all about satisfaction
A customer care job is about understanding what issues a company’s customers face, why those problems exist and finding the best solution for the company and the customer. While it may seem easy on the outside, it is often emotionally charged and can seem overwhelming.
However, done right, customer care is also one of the most satisfying jobs. We wish you luck with your new career choice.