Telecaller

1 "Compulsory Pre-disbursement calling to customers by collecting the data from RM's. and below paramters are being checked
Client Name
Spouse/Father's Name
Village Name
District Name
Other Member's Name in Center/Group
Any Relative in Center/Group
Blood Relative (Cosister, mother-in-law, sisters, bhabhi & Nand, other relative)
Loan Amount
EMI Amount
EMI Collection Date
Insurance Deduction Amount
Processing Fee Deduction Amount
Commission taken by bank staff/member/other (communicate to member if they are involving in any commission related case then bank will issue notice and you have to settle the amount with interest within 3 days).
Group Responsibility (if any member is not able to pay her EMI)
Make sure take collection receipt while depositing collection/EMI
"
2 Post disbursement calls to the customer for LUC, Disb amount verification, LPF amt, Insurance etc and escalations to RSM's/ASM's in case of any process deviation
3 Telecaller highlights the dispute calls from pre and post disbursements with ZM's/RSM's for further actions
4 Contact nos. which are wrong or permenantly not reachable in Pre & post disbursement cases shared with field for rectification by telcaller and calling to these customer will be initiated post correct contact details
5 Telecaller performs 120 calls of pre/Post disbursement in each day and remaining voulme in next day's
6 Random calling on regualr account collections to identify the fraudlent activities with escaltion of same to ZM
7 Follow- up with FE's on PTP gnerated cases by call center and tracking the daily progress of same
8 Follow-up on OD bucket cases as an when Call pre/Post disbursement call volume is low
9 Special Calling for LUC apart form post disbursement after the period of 1 month of disbursement
10 Tele-callers shares the daily reports to RSM / ASM about the cases called in T-1 date along with noted observations