A delivery associate is responsible for picking-up and delivering parcels, ensuring timeliness and client satisfaction. They typically review and handle delivery documents, load and unload packages from the vehicles, adhere to schedules and routes, scan and organize parcels, and prepare regular progress reports. There are also instances where they must communicate and assist clients by answering inquiries, confirming addresses, collecting payments, and handling issues and concerns. Moreover, a delivery associate must perform regular vehicle maintenance checks and abide by the traffic laws and regulations for a smooth and efficient workflow.