IT Support
IT
₹24000 - 27000/month
First Attempt Skill Training Pvt Ltd
Verified Employer
Location
Thane, Maharashtra
Experience Required
1 - 2 Years
Education Required
Graduation
Gender
both
₹24000 - 27000/month
Incentives
Job Type : Full time
Shift
Day / Night
Days of Work
6 Days/week
Skills Required
Advanced English
Other Requirements
Aadhaar Card
Job Description
• Provide first call resolution or facilitate resolution to Home Agent issues by engaging the appropriate parties.
• Troubleshoot issues related to Citrix and/or VPN sessions on Windows & Macintosh Platform.
• Manage problem tickets from cradle to grave ensuring that appropriate information is gathered, assignment to fix agent is accurate, and resolution is achieved within the documented service levels.
• Communicate technical and procedural production issues between company employees at all levels utilizing ticketing, email, instant messaging, and phone.
• Facilitate escalation for unresolved issues approaching or surpassing the allowable service level.
• Collect and consolidate required information from reporting parties into ticketing system.
• Performs other related duties and assignments as required and as assigned by supervisor or manager.
• Troubleshoot issues related to Citrix and/or VPN sessions on Windows & Macintosh Platform.
• Manage problem tickets from cradle to grave ensuring that appropriate information is gathered, assignment to fix agent is accurate, and resolution is achieved within the documented service levels.
• Communicate technical and procedural production issues between company employees at all levels utilizing ticketing, email, instant messaging, and phone.
• Facilitate escalation for unresolved issues approaching or surpassing the allowable service level.
• Collect and consolidate required information from reporting parties into ticketing system.
• Performs other related duties and assignments as required and as assigned by supervisor or manager.