Managing and supervise team, responsible to deliver assigned business goals, achieved daily productivity, conducting performance review and feedback sessions on regular basis
About the role:
● Serve as the lead point of contact for all customer account management matters
● Build and maintain strong, long-lasting client relationships
● Negotiate contracts and close agreements to maximize profits
● Develop trusted advisor relationships with key accounts, customer stakeholders and
executive sponsors
● Ensure the timely and successful delivery of our solutions according to customer needs and
objectives
● Clearly communicate the progress of monthly/quarterly initiatives to internal and external
stakeholders
● Develop new business with existing clients and/or identify areas of improvement to meet
sales quotas
● Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
● Prepare reports on account status
● Collaborate with sales team to identify and grow opportunities within territory
● Assist with challenging client requests or issue escalations as needed
Requirements
● Proven work experience as an Account Manager, Key Account Manager, Sales Account
Manager, Junior Account Manager or relevant role
● Demonstrable ability to communicate, present and influence key stakeholders at all levels of
an organization, including executive and C-level
● Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS
Office (particularly MS Excel)
● Experience delivering client-focused solutions to customer needs
● Proven ability to juggle multiple account management projects at a time, while maintaining
sharp attention to detail
● Excellent listening, negotiation and presentation abilities
● Strong verbal and written communication skills