Operator

Performing technical advisory duties on the phone, assisting system operators and regional primary level
field service technicians.
• Monitoring system performance via remote control on-line, diagnoses technical malfunctions / operator
errors, and provides solutions.
• Answers telephone calls from system operators and field technicians, and provides technical guidance.
• Direct critical cases that are difficult to solve to appropriate specialized personnel when necessary, as well
as respond to questions (both verbal and written) and facilitate responses on complex technical issues;
follow up with management to ensure requests are carried out and action is coordinated.
• Regularly travel to jobsite locations to perform preventive maintenance, corrective maintenance,
unscheduled service, and troubleshooting, mechanical & electrical repairs on natural gas and biogas
engines, generator sets, and CHP power generation equipment.
• Involvement in engine overhauls, electrical & mechanical testing and calibration.
• Regularly improve and update product knowledge by participating in educational and product training
opportunities.
• Update technical records, and compile service & maintenance reports.
• Maintain designated project & service record folders, and practice good record keeping.
• Contribute to a pleasant and positive work atmosphere where all team members feel important and
responsible.
• Adapt to the diverse needs of a small team and address internal and external requirements with flexibility
and creativity.
• Perform other such tasks as needed and as requested by management.
• This description contains information necessary to describe and evaluate the job. It should not be
construed as a detailed description of all work performed, but indicates the kinds of duties and skills
expected.