1. Handle inbound and outbound calls
2. Build strong relationship/trust with customers by understanding the customer requirements and suggesting the right product to the customers
3. Ask appropriate questions to understand customer requirements to close sales
4. Explain the service features and provide accurate info
5. Go the extra mile to meet the daily target and facilitate sales, revenue growth
6. Capture insights from customer interactions and share it with internal team
7. Achieve the set quality parameters