Customer Care Executive

This is a unique opportunity to work in the areas of Customer experience as well as Sales. The role exists:
• To create excellence in every customer moment & win them over as “friends for life”.
• Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes.
• Deliver defect free resolutions with speed and honesty AND explore life enriching experiences to GROW products and services for our friends and their families
Deliverables (key responsibilities)
Customer Service
• Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
Generate Sales leads
• Responsible for driving sales for various Plans, Plan upgrades & Products including APP, WYNK, TV etc. for new & existing customers.
• Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store o