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Telecalling Team Leader

BPO / Customer Care

₹16600 - 29100/month


Location
Location
Bommanahalli, Bengaluru, Karnataka
Experience
Experience Required
3 - 8 Years
Education
Education Required
Graduation
Gender
Gender
Any

Salary
₹16600 - 29100/month
Incentives

Job Type
Job Type : Full time
Shift
Day / Night icon
Day / Night
Days of Work
Working Days
6 Days/week
Work Hours
Working Hours
12 Hours/day

Other Requirements
Other Requirements
Aadhaar Card
Aadhaar Card


Job Description
Job Description
Role: Team Leader (TL) JOB RESPONSIBILITIES: • Analyze various reports to enhance productivity and conversions • Ensure team meets and exceed Stipulated Timelines and Service level Agreements. • Achieve KPI and productivity targets of Self & Team. • Monitor and maintain quality of interaction with customers. • Prepare and submit periodic Team performance reports. • Call handling to develop first hand sensing of customer pulse and manage irate customers. • Audit Calls and identify the training requirements of each Team Member. • Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required. • Team’s individual target/Unit qualitative and quantitative targets are met. • To ensure that at no point in time the team lacks supervision. • Team Leads are responsible for staff retention • Handling team & shop floor escalations calls and providing end to end resolutions. • Attending call calibrations with quality and training team. • Pre