Role: Customer Care Executive / Senior Customer care Executive
To Answer queries/resolve problems of customers through Inbound.
Attend Inbound & Outbound calls, sometime respond through email and chat to customers.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
speak, read & Write English & Kannada or English & Telugu
Able to communicate confidently and politely, with good speaking skills.
Awareness on Credit cards.
Detailed knowledge of intricacies of Banks products and how they compare against competitors.
Good typing skills (Quality & Speed)
Ability to handle telephonic conversations
Good Listening & Comprehension skills
Should be flexible to work in 24/7 shift
Work experience: Freshers & experienced in Call Center or direct selling/telemarketing in service.
Educational qualification: Graduation Mandatory.