Role: Customer Service Associate
• To Answer queries/resolve problems of customers through Inbound.
• Attend Inbound & Outbound calls, sometime respond through email and chat to customers.
• Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
• Good speak, read & Write English & Hindi mandatory.
• Experience of at least 6 months in a call centre, or in direct selling/telemarketing in the service industry.
• Awareness of banking products.
• Fair knowledge in Banking Industry
• Good typing skills (Quality & Speed)
• Ability to handle telephonic conversations
• Good Listening & Comprehension skills
• Should be flexible to work in 24/7 shift
Work experience: 6 Months to 1 years in BPO; preferably Banking Services related contact centre / BPO
Educational qualification: 12th Pass, Any Graduates
Age: 18 years onwards