Technical Support Engineer
Telecom Implementation/ Network Implementation
₹14500 - 31200/month
Location
Pune, Maharashtra
Experience Required
1 - 3 Years
Education Required
Graduation
Gender
Any
₹14500 - 31200/month
Job Type : Full time
Shift
Day Shift
Days of Work
5 Days/week
Work Hours
9 Hours/day
Other Requirements
Aadhaar Card
Job Description
Key Objectives/Responsibilities of this Role:
Act as product expert
Review and respond to all software and hardware issues as reported
Evaluate the customer objective and suggest alternatives and recommendations for the issues reported
Provide customer support, collaborate with other technical team members to provide exceptional customer service to the B2B client
Work with developers to explain any errors found
Improve any current programs by understanding the goal and outcome
Act as product expert
Review and respond to all software and hardware issues as reported
Evaluate the customer objective and suggest alternatives and recommendations for the issues reported
Provide customer support, collaborate with other technical team members to provide exceptional customer service to the B2B client
Work with developers to explain any errors found
Improve any current programs by understanding the goal and outcome