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Customer Relationship Officer

Retail / Counter Sales

₹50000 - 58000/month

OSR Consulting Services Company
OSR Consulting Services
Verification check
Verified Employer

Location
Location
Bengaluru, Karnataka
Experience
Experience Required
5 - 7 Years
Education
Education Required
Graduation
Gender
Gender
both

Salary
₹50000 - 58000/month

Job Type
Job Type : Full time
Shift
Day Shift icon
Day Shift
Days of Work
Working Days
6 Days/week
Work Hours
Working Hours
9 Hours/day

Skills Required
Skills Required
Advanced English

Other Requirements
Other Requirements
Aadhaar Card
Aadhaar Card
Bank Proof
Bank Proof
Education Proof
Education Proof
PAN Card
PAN Card


Job Description
Job Description
Position – Customer Relationship Manager – Real Estate Location: - Sahakar Nagar, Bangalore – 560092  Experience in Property Documentation  6 days a week (Monday – Saturday – 9:30AM to 6:30PM)  Excellent Communication skills - English & Kannada (Written & Verbal) is mandatory Job Responsibilities and Duties: • Building Long Term Relationship with key clients. • Addressing customers concerns and complaints. • Scheduling regular meetings with customers to ensure they are satisfied. • Customer oriented attitude. • Excellent communication and negotiation skills. • Prior experience with customer service. • Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. • Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements - Responsible in maintaining MIS and actively work for Preparation of Final work Report. - Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logics. - Responsible for Demand generation, Cheque’s validation. • Responsible for handling customers of Lawns & Beyond project contains entire customer data base. - Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and allotment and registration process. • Resolving customer queries, preparing ledgers, and addressing the issues highlighted by the customers through call. - Managing post booking customer services till delivery /possession stage. - Collection of payment dues, against demands generated with project development - Assisting customers on allotment of plots, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document. Qualifications and Experience • Graduation – Any Graduate. • Experience - 5 - 7 years CTC – 7 lakhs - Salary will not be a constraint for the right candidate.