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Telecaller

BPO / Customer Care

₹18000 - 22000/month

Jobspri Company
Jobspri
Verification check
Verified Employer

Location
Location
Delhi, Delhi
Experience
Experience Required
Fresher
Education
Education Required
Graduation
Gender
Gender
both

Salary
₹18000 - 22000/month

Job Type
Job Type : Full time
Shift
Day Shift icon
Day Shift
Days of Work
Working Days
6 Days/week

Skills Required
Skills Required
Basic English
Advanced English
Tele Sales

Other Requirements
Other Requirements
Others
Others


Job Description
Job Description
Company Name: Skill-Lync
Skill-Lync offers industry relevant advanced engineering courses for engineering students by partnering with industry experts.
Joining : Immediately
Location: Delhi
Job Description:
1. Manage large amounts of outbound calls in a timely manner
2. Able to manage customer relationships over calls
3. Need to collect as many as referral leads and provide them to Sales Team
4. Follow communication “scripts” when handling different topics
5. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
6. Seize opportunities to upsell products and collect leads when they arise
7. Build sustainable relationships and engage customers by taking the extra mile
8. Keep records of all conversations in our call center database in a comprehensible way
9. Meet personal/team qualitative and quantitative targets
Requirements:
1. Track record of over-achieving quota
2. Strong phone and verbal communication skills along with active listening
3. Familiarity with CRM systems and practices
4. Customer focus and adaptability to different personality types
5. Ability to multi-task, set priorities and manage time effectively
KPIs:
1. Calls min 120 calls a day
2. Talktime min 3 hrs a day
3. 20 Referral Leads collection in a day