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Customer Care Executive

BPO / Customer Care

₹16000 - 26000/month

Ims Company
Ims
Verification check
Verified Employer

Location
Location
Gurugram, Haryana
Experience
Experience Required
1 - 4 Years
Education
Education Required
12th Standard / PUC
Gender
Gender
both

Salary
₹16000 - 26000/month
Incentives

Job Type
Job Type : Full time
Shift
Day / Night icon
Day / Night
Days of Work
Working Days
5 Days/week

Skills Required
Skills Required
Customer care
Advanced English

Other Requirements
Other Requirements
Aadhaar Card
Aadhaar Card
Bank Proof
Bank Proof
Education Proof
Education Proof
PAN Card
PAN Card


Job Description
Job Description
Answers incoming customer calls/ Emails regarding billing issues, product problems, service questions and general client concerns

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers