Scheduling drivers to make freight deliveries or collect shipments and packages.
Communicating with customers about freight details, delivery or pickup times, and special handling requests.
Planning pre-determined routes and accommodating route changes as needed.
Preparing dispatch documents, as well as generating freight bills and invoices.
Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
Keeping track of transportation regulations and laws to ensure that truck drivers comply.
Reviewing drivers’ logs, including dispatched calls and arrival times.
Monitoring truck repairs and maintenance schedules.
Logging customer shipping schedules and complaints.
Truck Dispatcher Requirements:
High school diploma or GED.
Bachelor's or associate degree in transportation or logistics would be advantageous.
2-3 years of experience as a truck dispatcher in a similar industry.
Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
Extensive experience in customer services, as well as generating freight bills and invoices.
Proficiency in office software, including Microsoft Word, Excel, and Outlook Express.
Ability to monitor drivers' logs, truck maintenance schedules, and repairs.
Knowledge of applicable transportation regulations and laws.
Excellent organizational, communication, and time management skills.